Política de Privacidad y Protección de Datos de Fuego de Vida

1. Introduction and General Provisions

Welcome to Fuego de Vida. Your privacy is of paramount importance to us. This Privacy Policy outlines the types of personal information we collect, how it is used, shared, and protected, and the choices you have regarding your data. By accessing or using the Fuego de Vida platform, you acknowledge that you have read, understood, and agree to the practices described in this policy.

This policy applies to all services offered by Fuego de Vida, including our website, mobile application, and any related services (collectively, the "Service"). If you do not agree with our policies and practices, please do not use our Service.

2. What Data We Collect

We collect information that you provide directly to us, as well as data generated through your use of the Service. This includes:

• Account Information: When you create an account, we collect your name, email address, date of birth, gender, and preferences to create your profile.
• Profile Content: Information you add to your profile, such as photos, bios, interests, and any other details you choose to share.
• Usage Data: Details of your interactions with the Service, including matches, messages, features used, time spent, and device information (IP address, browser type, operating system).
• Communication Data: Contents of messages you send and receive through the platform, and any communications with our support team.
• Location Data: With your consent, we may collect precise or approximate location data to provide location-based features like showing potential matches nearby.
• Payment Information: If you purchase premium features, our payment processors collect your payment card details. We do not store full card numbers on our servers.

3. How We Use Your Data

We use the collected data to operate, maintain, and improve your experience on Fuego de Vida. Specific purposes include:

• To create, manage, and secure your account.
• To facilitate connections and recommend potential matches based on your preferences and activity.
• To personalize your experience and show relevant content.
• To communicate with you about service updates, security alerts, and promotional offers (you can opt-out of marketing).
• To monitor and analyze usage trends to improve the Service's functionality and safety.
• To detect, prevent, and address fraud, abuse, security risks, and technical issues.
• To comply with legal obligations and enforce our Terms of Service.

4. Sharing Data with Third Parties

We do not sell your personal data. We may share information in the following limited circumstances:

• With Your Consent: We share information when you direct us to, such as when you choose to make your profile visible to other users.
• Service Providers: Trusted third-party vendors who perform services on our behalf (e.g., hosting, analytics, payment processing, customer support). These partners are contractually bound to protect your data.
• Legal Requirements: We may disclose information if required by law, subpoena, or to protect the rights, property, or safety of Fuego de Vida, our users, or the public.
• Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition, user information may be transferred as a business asset.

5. Data Protection

We implement robust technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, strict access controls, regular security assessments, and employee training on data protection.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential. Please notify us immediately if you suspect any unauthorized use of your account.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

• Access and Portability: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate or incomplete data in your profile.
• Deletion: Request deletion of your personal data, subject to certain legal exceptions.
• Objection and Restriction: Object to our processing of your data or request restriction of processing.
• Withdraw Consent: Withdraw consent for data processing where consent is the legal basis.
• Opt-out of Marketing: Unsubscribe from promotional communications via the link in any email.

To exercise these rights, please contact us using the details in the "Contact Information" section. We may need to verify your identity before processing your request.

7. Cookies (Cookies)

We use cookies and similar tracking technologies to enhance your experience, analyze site traffic, and personalize content. Cookies are small data files stored on your device.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted). You can control cookie settings through your browser preferences. However, disabling cookies may limit some functionalities of the Service.

We use cookies for purposes such as authentication, security, remembering your preferences, and understanding how users interact with our Service through analytics tools.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other reasons. We will notify you of any material changes by posting the new policy on this page with an updated "Last Updated" date and, where appropriate, through in-app notifications or email.

We encourage you to review this policy regularly to stay informed about how we protect your information. Your continued use of the Service after changes constitutes acceptance of the updated policy.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at:

Fuego de Vida Privacy Team
Email: [email protected]
Postal Address: Data Protection Office, Fuego de Vida, 123 Connection Street, Digital City, 28001, Spain

We are committed to working with you to resolve any privacy concerns promptly and fairly.